The best way to demonstrate how committed we are to you our client is via a real life case study.
We faced a situation recently, where having committed to a very tight delivery timeframe, our freight company missed the collection time of our client’s goods, due to a car accident. This meant that at 6:30pm one evening we had to find alternative means to have two boxes delivered from Sydney to Melbourne, in time for our client’s event at 9am the next morning!
We exhausted all the normal options of alternative road freight companies, air/bus and rail routes, and ultimately the only available solution was to have someone personally deliver these goods for us overnight.
Through our extensive network of contacts we were able to find someone on the ground willing to make this overnight delivery by car at significant cost to us... but ultimately and importantly the goods were duly delivered to said client at 7:30am, much to her delight. Suffice to say that is one client we will keep for life!
It doesn’t matter if your order is relatively small or on an already accelerated schedule, at Add Value we stick to our promises and will not let you down, no matter what; if we say you will have it on time you will, no matter what the cost to us.
We work with a huge range of clients large and small, right around the country. Below are just a few testimonials from some of our happy clients... but it goes without saying we would like to think that all of our clients are happy with the service they are getting from us!
NEC Australia is the global naming rights sponsor of the Davis Cup and with the finals being held in Melbourne in late November, we were seeking an effective promotional aid to distribute to spectators, to enhance awareness of our involvement with and sponsorship of this major sporting event.
We spoke to a number of companies about our requirements and only Add Value was able to deliver our preferred item within our extremely short time frame and at an appropriate cost.
They have in fact managed to deliver these items in advance of our deadline, and on that basis I would have no hesitation in recommending them in sourcing and supplying your volume merchandise requirements, particularly within tight time frames!
NEC Australia Pty Ltd
I am pleased to provide a reference for Mike Chalmers at Add Value Promotions, with whom we have worked for many years.
From the beginning we have found Mike and the team to be extremely responsive to any requirements we may have, making miracles happen when necessary! It is fair to say that Add Value are an extremely reliable supplier, who have never let us down in regards to deadlines / quality of any other aspect. They have been proactive in ensuring our satisfaction, and at all times have demonstrated a strong creative capacity consistent with our desire to portray ourselves in the best possible light.
Apart from the service and products they provide, we have found our relationship with their staff to be at all times positive and enjoyable, with nothing ever seeming too hard.
We have given numerous references to others in regard to Add Value over the years, and on that basis are more than happy to attest to the fact that Add Value are likely to prove themselves an extremely capable supplier, with whom you can look forward to developing a beneficial relationship for the long term.
Working on behalf of the Cancer Council, we were asked to develop and source an appropriate promotional item to utilise within direct marketing efforts for their major Daffodil Day fundraising event.
Add Value were able to meet our brief in every way, ultimately delivering on time and on budget, a quality daffodil keyring/photoframe - a product which they developed and customised offshore within a short time frame.
Given our experience, I feel very comfortable to recommend them to you, as being more than capable of meeting your requirements in regard to sourcing high volume customised merchandise from off shore.
Creative Response Pty Ltd RE Cancer Council Fundraising Event
Being a charitable organisation reliant particularly on fundraising events (most recently a major fun-run), we have found Add Value to be consistently able and willing to supply to us our merchandising requirements at extremely competitive rates. A factor paramount in allowing us to generate worthwhile profits so central to our day to day existence and operations.
Mike and the Add Value team at all times exude their can-do approach, and indeed, never once in 5 years have they been unable to fill any requirement I may have had, no matter how unreasonable! For example on Thursday before the fun run I was one hundred printed T-shirts short of my requirements - one telephone call to Mike and the problem was solved. He organised a delivery of T-Shirts, printed to requirements, in less than 24 hours.
As a result of our business deadlines I also enjoy a strong, positive relationship with Mike on a personal level. In addition I have found him to be a man who honours his word and contracts.
It is with pleasure and confidence that I recommend Mike and his Add Value team to you as a supplier of the highest ilk.
We have conducted business with Add Value Promotions, over a period of many years and have been very happy with the quality of product and service they have provided.
Although Add Value's head office is based interstate at no stage have we found this to be an issue, with communication via email and telephone proving more than sufficient. I would even go as far as to say that Mike and the team are consistently able to work their miracles despite the often extremely short deadlines and difficult delivery conditions required by us and our clients. None of our local suppliers would be able to match it.
Given that they can source and produce products anywhere in their network of suppliers right around the country, their actual location has in fact provided to be something of a moot point in our dealings.
On this basis I am happy to refer them to you as a promotional company you will greatly benefit from utilising.
Charles Sturt University